UNDERSTANDING THE BASICS

What are my payment options?

On our website we accept all major credit cards and electronic transfer of funds from your bank account. If these options are not suitable for you, you may use our automated system to safely and securely pay your balance over the phone or mail a check or money order via postal mail.

How will you bill me?

We will bill you according to the payment method you establish when you sign up for your delivery service. Your first invoice may include an account deposit, depending on your delivery location. All invoices will also reflect charges for any additional products ordered, as well as taxes and fees associated with your deliveries.

What are automatic payments? Do I have to set up an automatic payment plan to sign up for service?

Safe and secure automatic payments are required when you sign up online. With automatic payments, you never need worry again about paying your bill on time, as the exact amount from your billing period will be automatically charged to your credit or debit card. Billing amounts may vary each month depending on the delivery quantities and services you've ordered within a billing period. You can discontinue automatic payments at any time by sending a written request to Nestlé Waters North America at: Poland Spring, #216, 6661 Dixie Highway, Suite 4, Louisville, KY 40258. You may also contact us at 800-950-9396 for assistance.

Can I cancel my service at any time? What are the penalties?

We're sure you'll enjoy receiving home delivery of our water, but if you wish to cancel the service, you can do so at any time. You can find all the details in the Terms & Conditions of Service.